Job description Responsibilities Manages multiple locations with agents designated within a geographic zone Screen applicants, interview, and hire new agents Promote positive attitude to ensure excellent customer service skills are being utilized when Agents are interacting with customers as well as with the other team members Manage staff members by setting goals, giving performance evaluations, and providing staff members with training opportunities and guidance Monitoring agents for attendance and other disciplinary issues, such as cell phone use, personal calls, and employee performance of job function Create and implement weekly work schedule for agents Handles any escalated customer service issues that may arise Direct and observe Agents to ensure performance of tasks and customer service levels are being met Benefits: Dental insurance Health insurance Paid time off Vision insurance Supplemental pay types: Commission pay Weekly day range: Monday to Friday Rotating weekends Weekends as needed Work setting: In-person In the field Office License/Certification: Insurance Producer License (Preferred) Life Insurance License (Preferred)
Benefits
LIFE INSURANCE, Dental insurance, Health insurance, Paid time off, Vision insurance
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