Bilingual First Notice of Loss Representative

Job Description: The FNOL rep plays a critical role in the insurance claims process by receiving and documenting initial reports of loss or damage from policyholders. They gather essential information about the incident, such as date, time, and cause, while ensuring accurate and complete documentation. Responsibilities: Documenting initial reports of loss or damage from policyholders accurately Gathering essential details about the incident, including date, time, cause, and description Providing guidance and support to policyholders regarding the claims process Initiating the claims investigation process and assigning cases to appropriate adjusters Prioritizing and handling high-priority or complex cases Communicating with stakeholders to obtain additional information or documentation Maintaining accurate records of all interactions and claim-related updates Qualifications: Strong communication and customer service skills to interact effectively with policyholders and stakeholders Excellent organizational and multitasking abilities to handle multiple claims and prioritize tasks Attention to detail to accurately document and record information Basic knowledge of insurance policies and claims processes Ability to remain calm and composed in high-pressure situations Proficiency in using computer systems and software for data entry and documentation Adaptability to learn and apply new information quickly

401(k), Dental insurance, Flexible schedule, Health insurance, Paid time off, Vision insurance